I spent quite a lot of time looking through the website, but could not find any method of making contact with a human (only robots) and instead had to make use of the forum, hoping that someone would see my problem and respond - which I thank you for - however, it's not very satisfactory is it. Lastly, this is the first time I have needed technical support from Adobe. Please feed this back to Adobe and request a fix be found as I would prefer not to have to go through the last few days again. Looking at one or two forum entries it's clear that this issue is a common one for Adobe and has been going on for some time, at considerable frustration for users. This appears to have solved the problem, but I shouldn't have to do this as it's so time consuming particularly considering the annual charge I pay to Adobe. I was losing so much work time with Acrobat Pro DC not working that I undertook a complete reset of my PC this weekend and reloaded all programs & apps. Is/are there also cleaner tools for 32 bit as well as 64 bit installs so that I can check that I didn't restore any backed-up 32 bit associated files last time I transitioned to a new personal machine and/or OS? (Don't know if that might be part of the problem too.) Is there a link that an Adobe expert could direct me to for downloading an appropriate cleaner tool for the entire suite? - So that I can use this to clean up files (instead of going through and manually trying to delete all the right things), before reinstalling CC again from scratch? Although I wouldn't be confident about doing something like this manually. Simply deleting all my associated folders seems a bit drastic as I have been using multiple apps via creative cloud for a couple of years now. I was actively using the application when it first had a fit. I don't recall any kind of update happening of the application or of drivers on my laptop at the time. It is so bizarre as the problem arose while I was using the application pretty heavily for a particular purpose. It has been about 4 weeks now and I have not been able to repair it. īy had the same issue and followed these instructions - and a number of variations thereupon - without any success. Reboot the machine and download the installer from the following page. If the above steps don't help, remove the current version installed on the machine and run the cleaner tool from here. Thank you for reaching out, and sorry about the trouble.Īs you are experiencing an issue with Acrobat, try the troubleshooting steps suggested in the following help document.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |